ck 33 Privacy Policy

Introduction and Overview

ck 33 is an online gaming and sports betting platform operated for users in Bangladesh. We believe that protecting your personal information is one of our core responsibilities. This privacy policy has been prepared so that you can clearly understand what information we hold about you, why we hold it, and how we use it.

By registering with or using ck 33, you are agreeing to the terms of this policy. If this policy changes, we will post a notice on the site and update the date of the document. It is in your interest to review this policy regularly.

In this policy, "we", "our", and "platform" refer to ck 33. "You" or "user" refers to any visitor to the site, whether registered or not.

What Information We Collect

ck 33 collects information about you in various ways. This information falls broadly into two categories — what you provide directly, and what is collected automatically while you use the platform.

2.1 — Information provided directly

• Full name, email address, and mobile number provided at registration
• Date of birth (for age verification — to confirm the 21+ requirement is met)
• National ID card or passport details submitted for identity verification
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account)
• Content of messages or complaints sent to customer support
• Any information voluntarily provided in a contact form

2.2 — Automatically collected information

• Device type, operating system, and browser information
• IP address and general location information
• Log data on which pages of the site were viewed and for how long
• Session information collected through cookies and similar tracking technologies
• Gaming activity history, bet amounts, and outcome-related information

Purpose of Using Your Information

ck 33 uses your information only for specific and legitimate purposes. No information is used in an irrelevant way or in a manner that goes against the interests of users.

• To create, manage, and secure your account
• To verify and process deposit and withdrawal transactions
• For age verification and identity confirmation
• To prevent fraud, money laundering, and unauthorised access
• To provide customer service support
• To identify and resolve technical issues on the platform
• To send relevant offers or notifications with your consent
• To monitor user behaviour in support of responsible gaming

We do not sell your data to third parties for marketing purposes. Your gaming history may also be used to comply with the Responsible Gaming policy, for example to identify unusual spending patterns and alert the user.

Data Security Measures

ck 33 has put in place industry-standard technical and administrative measures to protect your personal and financial information. Our platform uses SSL technology, which transmits all data between your browser and our servers in encrypted form.

4.1 — Technical security

• Data transfers are secured using SSL/TLS encryption
• Stored data is held in the database in encrypted form
• Passwords are never stored in plain text — they are stored only as hashes
• Regular cybersecurity assessments and tests are carried out
• Firewalls and access controls are used to prevent unauthorised access

4.2 — Administrative security

• Staff are given access only to the information they need
• Staff receive regular training on data protection
• Strict confidentiality agreements are maintained with third-party service providers

That said, no digital system is completely secure. If a security breach occurs that puts your information at risk, we will notify you as quickly as possible.

Cookies and Tracking Technologies

ck 33 uses cookies to keep the site running smoothly and to improve your experience. Cookies are small files stored in your browser that help the site function.

5.1 — Types of cookies

• Essential cookies — required for login sessions and security; disabling these will prevent the site from working properly
• Functional cookies — used to remember your language and other preferences
• Analytics cookies — collect anonymous data to understand which parts of the site are used most
• Marketing cookies — used, with your consent, to show ads relevant to your interests

You can turn off all cookies except essential ones from your browser settings. However, this may affect some features of the site.

Sharing Information with Third Parties

ck 33 does not sell your personal information to any third party for commercial purposes. However, in certain situations it may be necessary to share some information with relevant parties:

• Payment providers: Necessary information is exchanged with bKash, Nagad, Rocket, Upay, and banks to process deposit and withdrawal transactions
• Identity verification services: Trusted third-party services may be used for account verification
• Technology service providers: Contracted companies for server management, security, and analytics
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from authorities

All third-party service providers are required to comply with our privacy standards. They may use the information only for the specified purpose.

Data Retention and Duration

ck 33 retains your information only for as long as it is needed to provide services or as required by legal obligations.

• Information for active accounts is retained for as long as the account remains open
• Financial transaction records are kept for a set period even after an account is closed
• Information relevant to fraud or disputes may be retained for a longer period
• If consent to marketing communications is withdrawn, that information is removed from marketing activities

The specific retention period for data is determined by the type of information and the applicable legal requirements.

Your Rights

As a ck 33 user, you have the following rights over your own information. Contact our support team to exercise these rights.

8.1 — Right to access and correction

You may request to see the information we hold about you at any time. If any information is incorrect or incomplete, you may request that it be corrected.

8.2 — Right to deletion

You may request deletion of your information by closing your account. However, some information must be retained for a set period due to legal obligations.

8.3 — Right to withdraw consent to marketing communications

You may withdraw your consent to receive marketing emails or notifications at any time. This does not apply to important account-related communications.

8.4 — Right to data portability

You may request your information in a commonly readable format that you can use elsewhere.

Protection of Minors

All services on ck 33 are for users aged 21 and over only. We do not knowingly collect any information from minors. Age is verified at registration, and if it later comes to light that a user is under 21, that account will be closed and the associated information will be deleted.

If a minor has registered on our platform, a parent or guardian may notify our support team — we will take the necessary action without delay.

Policy Changes and Notices

ck 33 reserves the right to review and update this privacy policy as needed. For significant changes, we will post a clear notice on the site and registered users may be informed by email.

Continuing to use the site after a change will be taken as your agreement to the new policy. We therefore recommend checking this page regularly. For more details about this policy or answers to general questions, visit our FAQ section.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

To learn more about us and our service commitments, visit the About Us page.